FREQUENTLY ASKED QUESTIONS

Yes. All products are covered by the standard manufacturer’s warranty where applicable. Warranty periods and conditions vary by product, and misuse or damage caused by incorrect installation or handling is not covered.

You can reach our Customer Care team via the contact details provided on our website. We aim to respond to all queries as quickly as possible.

Yes. We only supply genuine products sourced from reputable manufacturers and suppliers.

If your order has not yet been dispatched, please contact us immediately to request changes or cancellation. Once dispatched, the order will follow our standard returns policy.

Please notify us within 48 hours of delivery, with photos of the damage. We will arrange for a replacement or refund depending on the circumstances.

From time to time, Breeza may offer special deals, seasonal promotions, or discount codes. Keep an eye on our website and social media pages for updates.

Currently, we only deliver within South Africa.

Returns must be requested within 7 days of delivery.

For a full refund, items must be unused and in original packaging. If opened or used, a 30% handling fee applies.

If we are at fault (wrong item or defective product), Breeza will cover the courier costs. Otherwise, the customer is responsible.

Refunds can be issued either to your original payment method or as store credit.

We deliver across South Africa.

Johannesburg: 2–4 working days. Rest of South Africa: 3–7 working days (depending on stock availability).

Delivery costs are calculated at checkout.

Once your order has been dispatched. Optional delivery insurance is available for R75.00.

Orders can be placed directly on our website. Simply add products to your cart and follow the checkout process.

We accept credit/debit cards, Apple Pay and Google Pay.

Yes. All payments are processed using secure, encrypted platforms. We never store your card details.

We use your information to process and deliver your order, provide customer support, and, if you’ve opted in, send marketing updates.

Only with trusted third parties such as couriers and payment providers. We do not sell or disclose your data to unauthorised parties.

Yes. We comply with the Protection of Personal Information Act (POPIA) to ensure your personal information is protected.

Yes. Please contact us directly for wholesale enquiries. Minimum order requirements and wholesale terms may apply.

Yes, most wholesale orders usually get between a 2.5% and 5% discount. Depending on your order and the quantity.

Yes, we welcome partnerships with retailers. Contact us for more information on wholesale opportunities.